Returns

Return Policy

Wrong Parts Ordered / Decision Not to Keep

Rockett Speed Performance Automobiles LLC makes every attempt to accurately describe the parts we sell, and clearly state their intended application on specific automobiles. It is strongly recommended that the customer verify that all parts match the intended application before submitting an order. In the case the wrong part is ordered by the customer or if the part is no longer needed, the customer must contact Rockett Speed Performance Automobiles LLC within 30 days of receiving the item to request a refund or exchange. Any costs incurred by Rockett Speed Performance Automobiles LLC for unauthorized shipment refusal and without first obtaining an RMA number from Rockett Speed Performance Automobiles LLC, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. It is the customer’s responsibility to review the receipt e-mailed to them for accuracy and notify Rockett Speed Performance Automobiles LLC immediately to make any changes before the part is shipped. To return the part(s), the customer must obtain an approved RMA number from Rockett Speed Performance Automobiles LLC and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused and returned. A 25% restocking fee will be charged on any order that is returned for a refund. Shipping charges are non-refundable including actual shipping costs incurred by Rockett Speed Performance Automobiles LLC with any "Free Shipping” offer. Additional fees may be charged for any missing parts, damage to the item, or is not in resalable condition. No Returns on any parts that have been installed, modified, painted, or damaged!

A Return Authorization Number that is issued by Rockett Speed Performance Automobiles LLC is valid for 15 days from the day of issue. Items must be sent using a courier service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day time period, Rockett Speed Performance Automobiles LLC and Rockett Speed Performance Automobiles LLC's suppliers reserve the right to refuse the return. Rockett Speed Performance Automobiles LLC also will not issue another RMA for this item if the previously issued RMA has expired already.

Because many of the items sold are built to order, any product that is custom made or made to order can only be returned to Rockett Speed Performance Automobiles LLC or its suppliers/product manufacturers at Rockett Speed Performance Automobiles LLC’s own discretion. All requests to return merchandise of this nature will be addressed on a case by case basis. If Rockett Speed Performance Automobiles LLC or its suppliers/product manufacturers deny a return for whatever reason they see fit, no action can be taken against Rockett Speed Performance Automobiles LLC or its suppliers/product manufacturers as the purchaser has agreed to these terms at the time of purchase.

Damaged or Defective Parts

All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to Rockett Speed Performance Automobiles LLC support staff, and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact Rockett Speed Performance Automobiles LLC within 3 business days to report the incident. After 3 business days all claims of damaged or defective parts will be refused. Rockett Speed Performance Automobiles LLC must be notified of defect or damage before the part is installed, painted, or modified in any way. The shipping damage claim will be filed with the shipper by Rockett Speed Performance Automobiles LLC or by Rockett Speed Performance Automobiles LLC’s supplier who shipped the item directly to the customer. Once Rockett Speed Performance Automobiles LLC has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, Rockett Speed Performance Automobiles LLC will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. Rockett Speed Performance Automobiles LLC decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done solely at the discretion of Rockett Speed Performance Automobiles LLC. Any authorized return shipment to Rockett Speed Performance Automobiles LLC or Rockett Speed Performance Automobiles LLC’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies.

All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. Customer will be issued an RMA number from Rockett Speed Performance Automobiles LLC for the return of damaged parts. Items sent back without an approved RMA number will be refused and all damage claims will be null and void. A fee may be charged for any missing items. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. Any costs incurred by Rockett Speed Performance Automobiles LLC for unauthorized shipment refusal and without first obtaining an RMA number from Rockett Speed Performance Automobiles LLC, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund, will be null and void if Rockett Speed Performance Automobiles LLC's Return Policy is violated in any way. All refunds and the extent of those refunds will be subject to Rockett Speed Performance Automobiles LLC's discretion if the Return policy is violated in any way.

A Return Authorization Number that is issued by Rockett Speed Performance Automobiles LLC is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, Rockett Speed Performance Automobiles LLC and Rockett Speed Performance Automobiles LLC's suppliers reserve the right to refuse the return. Rockett Speed Performance Automobiles LLC also will not issue another RMA for this item if the previously issued RMA has expired already.

Any parts damaged due to faulty installation by the customer are the responsibility of the customer and can not be returned for a refund. No parts that have been installed, painted, or modified in any way can be returned.

Wrong Parts Received (Shipping Error – Correct Parts Were Ordered)

Rockett Speed Performance Automobiles LLC makes every attempt to ship an order within 24 hours of receiving it from the customer. Occasionally, a mistake is made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place. If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact Rockett Speed Performance Automobiles LLC within 25 business days to report the error. After 25 business days all sales are final. If the error is verified by Rockett Speed Performance Automobiles LLC, an exchange for the correct part will be processed. The customer must obtain an approved RMA number from Rockett Speed Performance Automobiles LLC and ship back all item(s) in their original packaging with 100% of the original contents before Rockett Speed Performance Automobiles LLC sends out the replacement product. Rockett Speed Performance Automobiles LLC will not ship out the correct merchandise until confirmation of receipt of product is acquired by Rockett Speed Performance Automobiles LLC, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product.

Once the return shipment is received, Rockett Speed Performance Automobiles LLC will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts.”

For domestic returns involving the wrong parts being shipped to the customer, Rockett Speed Performance Automobiles LLC will pay the shipping costs. Any costs incurred by Rockett Speed Performance Automobiles LLC for unauthorized shipment refusal and without first obtaining an RMA number from Rockett Speed Performance Automobiles LLC, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to Rockett Speed Performance Automobiles LLC or Rockett Speed Performance Automobiles LLC’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer. Items sent back without an approved RMA number will be refused.

A Return Authorization Number that is issued by Rockett Speed Performance Automobiles LLC is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15 day allotted time limit, Rockett Speed Performance Automobiles LLC and Rockett Speed Performance Automobiles LLC's suppliers reserve the right to refuse the return. Rockett Speed Performance Automobiles LLC also will not issue another RMA for this item if the previously issued RMA has expired already.

Order Cancellations

If your order has not been charged, you may cancel without penalty. If your order has been packaged, labeled for shipment, or charged, a 5% fee will apply to cancel your order due to the work our staff has put in already. Please note that most orders are pulled from inventory, labeled, charged, and ready for shipment the very same day. If an order has already shipped and the customer wants to cancel it, the Return Authorization procedure must be followed and a restocking fee may apply. Refusing delivery of an item does not constitute an order cancellation and a 25% restocking fee will be applied for a refund. Any authorized return shipment to Rockett Speed Performance Automobiles LLC or Rockett Speed Performance Automobiles LLC’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense.